Last updated: October 2026

At Earthy Crunch UK, we want your visit to our website to be easy and enjoyable. This Cookies Policy explains what cookies are, how we use them, how our AI-assisted chat works, and the choices you have.

What are cookies?

Cookies are small text files placed on your device (computer, smartphone or tablet) when you visit a website. They help the site remember your preferences and make your browsing smoother.

How we use cookies

Earthy Crunch UK uses cookies for the following purposes:

• Essential cookies: These are needed for the website to work properly. For example, they keep you logged in, remember what's in your basket and keep your chat conversation open while you browse.
• Performance and analytics cookies: These collect information about how visitors use our website, such as which pages are visited most often. This helps us improve the site and your experience.
• Functional cookies: These remember your preferences, such as language or region, so the site feels more personal to you.
• Marketing cookies: These may be used to show you relevant adverts and to measure how well our marketing campaigns are working.

Except for essential cookies, we will only use cookies with your consent, which you can give or withdraw through the cookie banner on our site.

AI-assisted chat

Our online store uses Shopify to power an AI-assisted chat service (the Shopify Inbox agent), which helps answer your questions about our products, orders and store.

When you use the chat, Shopify processes customer data, including your chat communications, to generate responses. Shopify also uses this data to improve the quality of the Inbox agent over time. Cookies or similar technologies may be used to keep your conversation available as you move between pages.

You can find out more about how Shopify handles personal data in Shopify's Privacy Policy at www.shopify.com/legal/privacy. If you would prefer not to use the AI-assisted chat, you can contact us directly by email instead.

Third-party cookies

We may allow third-party services (such as Shopify and Google Analytics) to place cookies on your device to help run the store and analyse site traffic and performance. These third parties have their own privacy and cookie policies.

Your choices about cookies

You can control and manage cookies in several ways:

• You can accept or decline non-essential cookies using our cookie banner, and change your mind at any time.
• Most browsers accept cookies automatically, but you can usually change your browser settings to block or delete them.
• If you block or delete cookies, some parts of the website, including the chat, may not work as smoothly.
• For more information on managing cookies, visit www.aboutcookies.org or the help section of your browser.

Updates to this policy

We may update this Cookies Policy from time to time to reflect changes in technology, the services we use or legal requirements. We encourage you to check this page now and then.

Contact us

If you have any questions about our use of cookies or our AI-assisted chat, please contact us at:
Email: earthycrunchuk@gmail.com