Returns & Exchanges

At Earthy Crunch UK, each order is carefully prepared and packed with love. However, due to the fragile, consumable, and highly personal nature of our products, we operate a strict no refunds, no exchanges policy.

No Refunds or Exchanges

All sales are final. We do not offer refunds or exchanges under any circumstances—including:

• Items that arrive broken or crumbled

• Changes of mind

• Taste or texture preferences

Our products are extremely delicate, and while we package them securely using eco-conscious, recyclable materials, some breakage in transit is to be expected. We've made a conscious decision to avoid excess plastic and put the planet first.

Not sure what to try?
Take our Taste & Texture Quiz before ordering to find the right match for your cravings!

Missing Items

If your parcel arrives and something is missing, please contact us within 48 hours of delivery at:
📧 earthycrunchuk@gmail.com

Please include:

• Your order number

• Clear photos of the packaging and contents

• A short description of what’s missing

We’ll investigate and respond accordingly.